Date: May 2018
1.1 Under the Private Registration Services we act as the contact point for your domain name(s). In respect of domain names that are subscribed for this service, you will remain listed as registrant of the domain name in a WHOIS look up, however, your contact details will be directed in the manner described below. You acknowledge that authorising us to process such correspondence and telephone calls in the manner described below will (or may) result in you not receiving all correspondence and telephone calls and you hereby waive any loss and damage that you may incur as a result.
1.2 We will substitute the details of ourself or any related body corporate of Webcentral Group Limited for your Contact Details for the Relevant Domain Name in the WHOIS. Unless otherwise permitted in these Service Terms, we will not display your Contact Details in the WHOIS for the term of the Contract.
1.3 We will process any correspondence and telephone calls received regarding the domain name as described below. You must promptly respond to all communications from us in accordance with the time frames specified below.
1.3.1 Email: We will use all reasonable efforts to filter the email for junk mail. Any sender of an email that is not otherwise filtered out by us as junk mail will be directed to complete a form. If this form is not validly completed by the sender (in our sole discretion), you will not be notified of receipt of the email. If the form is validly completed by the sender (in our sole discretion), and provided that the sender completes the form in a timely manner, the email message of the sender will be forwarded by us to the administrative contact (as specified in your Contact Details) of the domain name within 3 business days of receipt. If (for whatever reason), the email address of such administrative contact is undeliverable, we will not be required to contact you through any other medium.
1.3.2 Postal: We will sort and open all postal mail. Any postal mail that is not a communication will be destroyed by us. In addition, we will destroy any communication that we determine (in our sole discretion) is or could be junk mail. We will use all reasonable commercial efforts to scan any reasonable sized communication that is not junk mail and forward the scanned communication to the email address of the administrative contact (as specified in your Contact Details) of the domain name within 3 business days of receipt. If (for whatever reason), the email address of such administrative contact is undeliverable, we will not be required to contact you through any other medium. The administrative contact will have 5 business days to confirm to us that it wishes to obtain a physical copy of the scanned communication. If the administrative contact confirms that it wishes to receive a physical copy of the scanned communication, a physical copy of the communication will be sent at your expense, or, if the physical copy of the scanned communication is a legal notice or Uniform Dispute Resolution Policy notice or correspondence, at our expense. You acknowledge that any scanned communication forwarded to the administrative contact at the administrative contact’s expense will require the payment of that expense prior to it being provided to the administrative contact. If the administrative contact fails to respond to us within 5 business days or if such email address is undeliverable, we reserve the right to destroy the communication following the expiration of 30 days from its receipt by us. In addition, if any communication is unable to be scanned by us, we will use all reasonable commercial efforts to forward that communication to the administrative contact by mail.
1.3.3 Telephone: If a telephone call is received by us, the caller will be informed about how to contact the administrative contact of the domain name.
1.4 You must terminate the Service pertaining to a domain name in accordance with the procedure notified from time to time by us prior to implementing a change of registrant or registrar in relation to that domain name.
2.1 You must provide us with your Contact Details and keep them updated as may be required from time to time.
2.2 In addition to any other rights under these Service Terms, we may disclose the Contact Details regarding the Relevant Domain Name without any liability to you:
2.3 If we make any enquiry to you relating to any Contact Details, you must respond and provide any requested information to us within 3 business days.
2.4 You acknowledge that we will only be able to provide the Service to you if you keep your Contact Details up to date. You therefore agree that you will be solely responsible for keeping your Contact Details up to date and agree that we will have no liability to you whatsoever if we are unable to contact you as a consequence of your Contact Details not being up to date or for whatever reason (including, for example, because you do not respond to our contact in a timely manner).
This Contract is in addition to the applicable Registration Agreement for the domain name that is the subject of these Services. Nothing in this Contract will result in you not needing to continue to comply with the terms of the Registration Agreement (including without limitation, the Uniform Dispute Resolution Policy) at all times, or, in us or you not being entitled to exercise any rights under the Registration Agreement with respect to the Relevant Domain Name.
If you purchased your Service at the same time as an Eligible Domain Name (as that term is defined in our Renewal Policy located at https://melbourneit.au/legals/renewal-policy/), your Service will be auto-renewed for the duration of the registration period of the Eligible Domain Name.